Refund & Cancellation Policy

Last updated: July 2026

1. Subscriptions

All Nuveld subscriptions are billed either monthly or annually, depending on your selected billing cycle. Subscription fees are charged at the start of each billing period.

2. Free Trial

All new accounts receive a 14-day free trial with full access to features. No credit card is required to start your trial. At the end of the trial period, you may choose a paid plan to continue using the platform.

3. Cancellation

You may cancel your subscription at any time from your account settings on the dashboard. Upon cancellation, your account will remain active until the end of your current paid billing period. No further charges will apply after cancellation.

4. Refunds

We offer a 14-day money-back guarantee for first-time subscribers. If you are unhappy with the service for any reason, contact us at [email protected] within 14 days of your first payment for a full refund — no questions asked.

Refunds are processed to your original payment method and may take 5–10 business days to reflect, depending on your bank or card issuer.

5. Data Retention

Upon cancellation, we retain your livestock data for 90 days to allow for reactivation. During this period, you may resubscribe and pick up where you left off. After 90 days, your data may be permanently deleted.

If you delete your account (rather than simply cancelling), all associated data is permanently removed immediately.

6. Disputes

If you believe you have been charged in error, please contact us immediately at [email protected]. We investigate all billing disputes using transaction logs provided by our payment processor, Paystack. We strive to resolve all queries within 48 hours.

7. Contact

For any questions about this policy, please reach out: